Refund Policy

Papa Smith Custom Return & Refund Policy

Return & Refund Policy

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In the event you are not entirely satisfied with your purchase, we are here to help.


You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your purchase must be in the same, unused condition that you originally received it.

The item you are returning must be in it’s original packaging.

Your item also needs to have the receipt or proof of purchase.

For tyres, they can be returned only when not fitted already due to obvious risks of wheel and / or tyre damage when fitting / removed.

For wheels, they should not be returned having previously had tyres fitted to them due to rim damages when fitting. (we will know!).

Wheels need to be in a resellable, completely undamaged and unscratched condition for return.


Once we have received your item, we will inspect it and let you know you that we have received your returned

item. We will immediately notify you on the status of your refund after having inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment only.

You will receive the credit within a certain amount of days, the length of time however, depends on your card issuer’s policies.


You will be responsible for paying for your own return shipping costs for returning your item. Shipping costs (when applied) are non refundable.

If you receive a refund, the cost of the return shipping (if shipping cost was originally applied to the item), will be deducted from your refund.

Contact Us

If you have any questions at all on how to return your item to us, contact us.

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